An answer to use now ยท 1 min read
You lost something, or it was taken
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Do this
For a LOST phone, documents, keys or cards, the report is made on the online police portal, with no counter visit. For a THEFT, the online pre-report must then be confirmed in person.
Avoid
Treating a theft as a loss because it is quicker.
Why
They are two different procedures: the wrong one does not produce the document you need.
One question
Was your passport stolen?
- Yes
- Report it first, then contact your countryโs consulate or embassy.
- No
- Blocking cards and SIM does not replace the report: they are two separate things.
Source consulted: Polizia di Stato: Commissariato di P.S. online ยท 7 Aug 2026