Lucca should welcome everyone.

Digital access and practical city information belong in the same place. Here is what this guide can do, what it cannot certify, and the official pages to check before travelling.

01 · WEBAPP

Using perdiqua Lucca

Our internal target is WCAG 2.2 level AA. This is a working commitment, not a third-party certification.

Keyboard: skip link, visible focus, Escape to close panels and no mouse-only essential action.
Reading: semantic headings, text alternatives, ten interface languages and a text list equivalent to the map.
Display: light and dark themes, reduced-motion support, high-contrast and forced-colour support.
Location: optional, kept in the page and never required to browse the complete list.

WCAG 2.2 reference

02 · LUCCA

Before moving around Lucca

“Reported accessible” means that the cited source describes a service or place that way. It does not certify pavements, the whole route, temporary works, entrances or internal facilities. Check with the operator before travelling.

Bus with ramp

Request the service 48 hours ahead. Autolinee Toscane confirms within 24 hours, subject to a suitable vehicle and enabled stops. Wait for confirmation before going to the stop. Freephone 800 14 24 25, every day 08:00–20:00.

Official source

Lucca railway station

RFI lists Lucca in its assistance circuit through Sala Blu Firenze. The station page currently asks for requests up to 12 hours before travel and warns that temporary lift outages can change access. Check the live status before leaving.

Official source

Car and restricted zone

Lucca’s current rules require holders of a disability permit issued elsewhere, or using a different vehicle, to register the plate before entering the restricted zone. The official rules also describe how to regularise access when the phone service is unavailable.

Official source

Accessible Lucca

The city tourism portal collects accessible routes, tactile paving information and inclusive services. It also points to the LuccAccessibile routes and the sensory route at the Botanical Garden. Use it to plan, then confirm with each venue.

Official source

Sources checked 8 August 2026. Recheck before travelling.

Tell us what blocks you

If a label is unclear, a control does not work with your assistive technology or a city detail is missing, tell us the device, browser, page and action. We will treat it as a product defect.

Report an accessibility problem